You must ensure that the product is returned to us in the same condition as when you received it. If the item is returned to us in an unacceptable condition, we reserve the right to refuse the return and ship the product back to you.
* Please note that for all returns/refunds, all shipping costs associated with sending the product back to our warehouse will be fully borne by the customer requesting the refund/refund.
You can process your refund through your chosen shipping service. Please ensure that your returned product and your return slip are received at our warehouse within five (5) days of handing them over to the shipping carrier. Refunds will be issued as soon as we receive your item, according to the payment method you selected on your return slip. For further details, please contact our customer service.
Our return policy:
All returns must comply with our return policy guidelines.
Replacements for the same product will only be issued if they meet the above requirements and are subject to product availability in our warehouse.
Returns/refunds are only available for items purchased through hellodishy.com.
Please allow up to 14 business days for your refund to be processed:
Credit/debit card purchases: Any credit will be refunded to the card used.
Voucher purchases: The credit will be refunded to your card, and the voucher amount used will be refunded to you in the form of a voucher.
DAMAGED PRODUCTS
All product descriptions, information, and materials posted on the Site are provided “as is” and without warranty, express, implied, or otherwise.
The product as seen on the Site may differ slightly from the actual product you receive.
If the item you receive is damaged, please contact our Customer Service team with your order reference number, name and address, product details, reason for return, and whether you require a refund or replacement.
Upon receipt of the product, we will inspect it and notify you of your right to a replacement or refund (if any) via email as soon as possible.
In the event of a return of a non-defective product, we have the discretion to decide not to repair, replace or refund you for the Product and/or we may require you to pay all delivery and service costs in accordance with standard charges and other charges to the credit or debit card, or payment details you provided to us when you placed your order, and, to the extent permitted by law, we shall not be liable to you for any loss, liability, damage costs or other expenses.
