1. General Terms & Membership By accessing, browsing, or making transactions on the hellodishy.com website, you acknowledge that you have read, understood, and agree to all of these Terms & Conditions. The account you create on the DISHY website is personal, and you are fully responsible for the confidentiality of your account information and all activities that occur there.
2. Product Information & Usage All information regarding the DISHY product range (Powder, Crystal Salt, and Rinse Aid)—including their pure natural ingredients, Ministry of Health certification, and usage instructions—is provided as a guide for cleaning and maintaining dishwashers. Users are advised to follow the dosage and usage instructions on the packaging to achieve maximum washing and maintenance results.
3. Ordering & Payment An order is considered valid after the buyer completes the checkout process and makes full payment using an official payment method available on the website.
DISHY reserves the right to cancel an order unilaterally if there is any indication of fraud, technical disruptions in the pricing system, or unexpected stock shortages (with a full refund to the buyer).
4. Shipping & Packaging Each product is packaged according to fragile/liquid safety standards to prevent leakage during transit.
Estimated delivery times depend on the destination location and the shipping company selected. Delays or damage caused by third parties (delivery couriers) are beyond DISHY’s direct control, but we are ready to assist with the claim process with the logistics company.
5. Return & Refund Policy Complaints or returns must include a complete (uncut) unboxing video from the first time the package is opened.
Returns or compensation requests are only valid if there is a product error on DISHY’s part or the item is received in a severely damaged/leaky condition upon initial arrival. Complaints must be submitted within 24 hours of the order being confirmed as received.
6. Intellectual Property Rights & Limitation of Liability All elements on this website—including the DISHY logo, descriptive text, product photos, graphic designs, and promotional materials—are the exclusive property of DISHY and are protected by intellectual property rights laws. It is strictly prohibited to copy, quote, or use it for commercial purposes without written permission from DISHY.
